Privacy Policy

1. Introduction

Sunexpert Energy And Power LLP ("SunExpert", "we", "us", or "our") operates the website https://sunexpert.in and provides solar EPC, hybrid inverters, energy storage, and related renewable energy products and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, request quotations, or interact with our services, including integrations with third-party platforms such as Meta/Facebook products.

By accessing or using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use our website or services.

2. Information We Collect

We may collect the following categories of information:

• Personal identification information: name, email address, phone number, company name, city/state, and other details you submit through contact forms, consultation requests, dealer enquiries, or quote requests.
• Communication data: messages, service requirements, project details, and correspondence with our team via email, phone, WhatsApp, or website forms.
• Technical and usage data: IP address, browser type, device information, pages visited, referring URLs, date/time of access, and similar analytics data collected through cookies and similar technologies.
• Marketing and social platform data: if you interact with us through Meta/Facebook lead forms, ads, Messenger, or other connected services, we may receive information you choose to provide through those channels.

3. How We Use Your Information

We use collected information for legitimate business purposes, including:

• responding to enquiries, consultation requests, and support requests;
• providing quotations, product information, and project recommendations;
• processing dealer/distributor applications and partner communications;
• improving our website, services, customer experience, and marketing performance;
• sending service-related updates, where permitted by law;
• complying with legal obligations and protecting our rights, users, and business.

4. Legal Basis for Processing

Where applicable under data protection laws, we process personal data based on one or more of the following legal grounds: your consent; performance of a contract or steps prior to entering a contract; our legitimate interests in operating and improving our business; and compliance with legal obligations.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share information only as necessary with:

• service providers that help us operate our website, hosting, analytics, communication, and customer support tools;
• business partners involved in fulfilling your requested services, subject to confidentiality obligations;
• law enforcement, regulators, or other parties when required by law or to protect rights, safety, and security;
• successors in connection with a merger, acquisition, or business transfer, where permitted by law.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enable website functionality, remember preferences, analyze traffic, and measure campaign effectiveness. You can control cookies through your browser settings. Disabling cookies may affect certain website features.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements. Retention periods may vary depending on the nature of the data and our relationship with you.

8. Your Rights and Choices

Depending on your location, you may have rights to access, correct, update, delete, restrict, or object to certain processing of your personal information, and to withdraw consent where processing is based on consent. To exercise these rights, contact us using the details below. We may need to verify your identity before responding.

9. Children's Privacy

Our website and services are not directed to children under 18 years of age, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us so we can take appropriate action.

10. International Data Transfers

Your information may be processed or stored in India or other countries where we or our service providers operate. We take reasonable steps to ensure appropriate safeguards are in place when transferring personal information across borders, where required by applicable law.

11. Data Security

We implement reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.

12. Third-Party Links and Services

Our website may contain links to third-party websites or services, including social media platforms such as Facebook/Meta. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of our website after changes become effective constitutes acceptance of the updated policy.

14. Contact Information

If you have questions about this Privacy Policy or our data practices, contact us:

• Company: Sunexpert Energy And Power LLP
• Website: https://sunexpert.in
• Email: sunexpertsolar@gmail.com
• Phone/WhatsApp: +91 70704 21589